Free Delivery to your Address:
Sydney Garden Products offers FREE DELIVERY TO YOUR ADDRESS on many of the products we sell. Please check the delivery status on the product page.
The FREE DELIVERY offer does not apply to areas which are not serviced by regular courier service.
For information about delivery of an item check the product page, every product has its delivery options clearly outlined.
Special Delivery Requirements:If your delivery address is in an apartment building delivery will be made to the concierge or designated receptionist on the ground floor. We do not offer delivery requiring the use of lifts or elevators to specific apartments. Deliveries on weekends or public holidays cannot be arranged.
Delivery Time Frame:
Please allow approximately 3 – 5 working days for delivery on most products. Some products such as Cedar Sheds are manufactured to order and delivery time on these is typically 3 weeks from the time you place your order. PLEASE NOTE THAT COURIER SCHEDULES ARE BEYOND OUR CONTROL AND WE CANNOT GUARANTEE DELIVERY ON ANY SPECIFIC DAY.
Your order will be delivered during normal business hours Monday to Friday. For very large item deliveries a person fit and able must be at the nominated address to accept and sign for delivery, as well as assisting the delivery driver to unload. Moving of the item once taken off the delivery vehicle is then the customer’s responsibility.
Please ensure you enter the correct delivery address as orders which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.
Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your order during normal business hours. Orders will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the order is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Although Sydney Garden Products takes all possible care when packing our internet, phone and mail orders, sometimes accidents or errors happen. Our Customer Service Team must receive notification of faulty, damaged, incorrect or missing products within 48 hours of your order being signed for. Should your order contain a damaged or faulty item, please email firstname.lastname@example.org with photos and detail the part numbers in question.
Products returned for refund must be received in good order and condition, and in their original packaging as despatched. Refunds cannot be granted for products which have been partly or wholly assembled and disassembled. Freight charges incurred by Sydney Garden Products for returned product are the customer’s responsibility, and will be deducted from the refunded amount. A restocking fee will also be deducted from the refunded amount. For further information please contact our Customer Service Team at email@example.com.